Description

Employer: Rayburn Tours Ltd

Position: Educational Tours Co-ordinator
Start Date: As soon as possible
Contract: Temporary 9 month contract

VACANCY DETAILS & HOURS
We have an exciting opportunity for an Italian or French/Spanish language speaker to join our Educational Tours Department as an Educational Tours Co-ordinator. After initial training, the successful candidate will be responsible for operating educational tours to a variety of destinations. This will include advising clients, writing itineraries, booking excursions and undertaking destination and accommodation inspections where appropriate. Other duties will include assisting in developing tours to new destinations and occasionally accompanying groups on tour.

This position is a full time role. Office hours are 7 ½ hrs per day Monday to Friday. The company operates a Flexible Working Programme for all full time staff, which allows staff to choose on a weekly basis the “band” they would like to work. The bands are as follows:

Band A 08.00 – 16.30hrs
Band B 08.30 – 17.00hrs
Band C 09.00 – 17.30hrs
Band D 09.30 – 18.00hrs
Band E 10.00 – 18.30hrs

Whilst the Flexible Working Programme is intended to give flexibility to all full time staff it is also important to ensure that all departments are covered between the hours of 08.30 – 17.30 and therefore it is at the discretion of each Departmental Manager to change the bands of their staff accordingly if necessary.

The pattern of the tours that we sell and operate, as a general rule, fluctuate seasonally and consequently there will be peak periods throughout the year when additional hours have to be worked in order to complete the workload. We also operate an emergency telephone that is covered by staff on a rotational basis during the time that our groups are on tour. You would not be expected to have responsibility of the emergency telephone until full training had been given.

There will also be opportunities to travel to the destinations that we offer to our groups and this could be undertaken in several ways: an inspection trip enables staff to visit new or existing locations to source and inspect accommodation, transport and excursions in order to ascertain their suitability; a familiarization trip would allow staff to see the destinations that we currently feature – this would give first hand knowledge and enhance job performance especially during discussions with clients; an observer trip is similar to a familiarization trip but is done by accompanying a group during their tour; finally, a courier trip is also travelling with a group whilst offering the added service of translation and/or assistance with required arrangements and possible problems. The daily hours which you may work on any of these visits may well be in excess of a normal office working day of 7.5 hours. However, we consider that the benefits of travelling (with all work, travel and subsistence expenses paid) to our destinations will provide staff with experiences and opportunities that will by far outweigh any additional hours that may have to be worked.

The position is initially for 9 months. However, whilst we can not make any guarantees, it is looking likely that there may be an opportunity for the contract to be extended or made permanent.

CANDIDATE PROFILE
The ideal candidate will need the following skills / qualifications:

• Fluency in Italian plus one other European language or fluency in both Spanish & French
• Excellent organisational skills and attention to detail
• Excellent interpersonal skills

The following would be extremely beneficial:

• Knowledge of the travel industry
• An interest in travel
• Financial and commercial awareness

BENEFITS
The successful candidate will work from our office in Derby and will become part of our close knit team. The job holder would be entitled to:

• A basic salary of £16,000 - £20,000 dependant on experience
• A bonus scheme based on Company Net Profit
• 22 days holiday per year (increasing with length of service to a maximum of 25 days) in addition to all public holidays
• Stakeholder Pension Scheme

HOW TO APPLY
If you are interested in this rare opportunity to combine your linguistic skills with your love of travel in a professional and motivated environment, please post or e-mail a copy of your current CV along with a covering letter, quoting reference 'EM/ET', and stating:
• Your current salary & position.
• Why you feel you should be offered this position.


Address:
Katie Boyden
General Manager
Rayburn Tours Ltd
Rayburn House
37 Brunel Parkway
Pride Park
Derby
DE24 8HR

e-mail: keely.allen@rayburntours.co.uk

www.rayburntours.com


Closing date: Monday 30th November

Interviews will be held on: 8th, 9th, 10th & 11th December