Description

Employer: Rayburn Tours Ltd

Position: Concert Tours Consultant
Start Date: As soon as possible
Contract: Permanent full time position

VACANCY DETAILS & HOURS
We have an exciting opportunity for two Concert Tours Consultants to join our Concert Tours Department. After initial training, the successful candidates will be responsible for selling concert tours to a variety of destinations. The main duties are:

• Taking enquiries from clients over the phone and face to face.
• Advising clients of the best solutions to their requirements.
• Liaising and negotiating with airlines, hotels and other suppliers.
• Compiling profitable and attractive quotations for clients and ensuring regular contact is maintained through to sale.
• Carrying out sales visits / presentations to the Party Leader and / or group; these may include face-to-face meetings, parents’ evenings or presenting to an evening rehearsal.
• Researching and undertaking concert venue and accommodation inspection trips (in the UK and overseas) where appropriate.
• Assisting in developing tours to new destinations and occasionally accompanying groups on tour.

This position is a full time role. Office hours are 37 ½ hrs per working week, Monday to Friday. The company operates a Flexible Working Programme for all full time staff, which allows staff to choose on a weekly basis the “band” they would like to work, subject to the office being manned between 08.00 and 17.30.

The pattern of the tours that we sell and operate, as a general rule, fluctuates seasonally and consequently there will be peak periods throughout the year when additional hours have to be worked in order to complete the workload. We also operate an emergency telephone that is covered by staff on a rotational basis during the time that our groups are on tour. You would not be expected to have responsibility of the emergency telephone until full training had been given.

Due to this role being a sales position it is expected that the successful candidate will carry out regular client visits and therefore will be expected to travel around the country. Many of these visits will be carried out in the evening and therefore flexibility is required.

There will also be opportunities to travel to the destinations that we offer to our groups and this could be undertaken in several ways: an inspection trip enables staff to visit new or existing locations to source and inspect accommodation, transport and excursions in order to ascertain their suitability; a familiarization trip would allow staff to see the destinations that we currently feature – this would give first hand knowledge and enhance job performance especially during discussions with clients; an observer trip is similar to a familiarization trip but is done by accompanying a group during their tour; finally, a courier trip is also travelling with a group whilst offering the added service of translation and/or assistance with required arrangements and possible problems. The daily hours which you may work on any of these visits may well be in excess of a normal office working day of 7.5 hours. However, we consider that the benefits of travelling (with all work, travel and subsistence expenses paid) to our destinations will provide staff with experiences and opportunities that will by far outweigh any additional hours that may have to be worked.

CANDIDATE PROFILE
The ideal candidate will need the following skills / qualifications:

• Experience of working in a sales environment
• Financial and commercial awareness
• Excellent organisational skills and attention to detail
• Excellent interpersonal and communication skills on the phone, in writing and in person
• A musical background

The following would be extremely beneficial:

• Knowledge of the travel industry
• Linguist skills
• An interest in travel

BENEFITS
The successful candidate will work from our office in Derby and will become part of our close knit team. The job holder would be entitled to:

• A basic salary of £17,000 - £24,000 dependant on experience
• A commission scheme based on individual sales
• 22 days holiday per year (increasing with length of service to a maximum of 25 days) in addition to all public holidays
• Stakeholder Pension Scheme

HOW TO APPLY
If you are interested in this rare opportunity to combine your linguistic skills with your love of travel in a professional and motivated environment, please post or e-mail a copy of your current CV along with a covering letter quoting reference 'EM/CT' and stating:

• Your current salary & position.
• Why you feel you should be offered this position.

Address:
Katie Boyden
General Manager
Rayburn Tours Ltd
Rayburn House
37 Brunel Parkway
Pride Park
Derby
DE24 8HR

e-mail: keely.allen@rayburntours.co.uk

CLOSING DATE & INTERVIEWS
Closing date: Monday 30th November
Interviews will be held on: 8th, 9th, 10th & 11th December