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Customer Experience Director – Fire & Security


Hours:
Category: Customer Services,
Location: East Midlands, East Midlands, United Kingdom

Jan 03rd
days old


views


applied




Description
The Chubb brand is one of the most recognised fire and security brands in the world.  From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.

Chubb, a United Technologies Corporation business, is a truly international, talent driven company focused on performance and results. We have a big commitment to the continuing development of everyone who works for us and therefore we encourage and strongly support career progression, with opportunities for promotion within our organisation and throughout the wider UTC global group. 

We are seeking to recruit a commercially talented Customer Experience Director to lead our Chubb Monitoring & Response Services, National Accounts and Customer Care Centre businesses based across sites in the East Midlands, North West and West Yorkshire.

You will possess a proven track record of operating at a senior level with full P&L responsibility within a large complex organisation. You will have the ability to influence all stakeholders with experience of developing and enacting business strategy whilst delivering quantifiable results in a matrix management business. You will have extensive experience of contact centre management combined with proven people management skills, including experience of managing large, multi-site teams (400+). Ideally you will have knowledge of the Fire & Security Industry or from an Allied Technical Installation & Service Sector.

This high profile and challenging remit will hold full P & L responsibility for the CMRS, NACS and Customer Service business units ($Multi-Million), including our Customer Care Centre, Security Monitoring Centres, Remote Video Response, Mentor and Visual Verification.

As a strong, credible and charismatic leader you will be a results orientated completer who possesses excellent influencing abilities. You will also be highly numerate and IT literate, with proven analytical capabilities.

In order to meet the demands of our fast changing, corporate business, you will need to be able to adjust to high pressure, changing business conditions and uncertain business environments.

Key role focus will include taking responsibility for achieving the business objectives for each of the business units, achieving Revenue and EBIT targets and delivering the strategy for long-term growth both organically and through acquisition, whilst improving customer retention.

This will also entail leading, motivating and developing a strong team of General and Customer Service Managers to ensure all Employees are developed to their full potential, linking the Monitoring/ Operational/ IT/ Commercial/ Sales streams of the Business to achieve the best results through teamwork, delivering continuous improvement whilst ensuring that business is conducted in line with UTC`s ethical principles / EH&S policies & procedures and Sarbanes Oxley requirements.

In return for your talent and commitment we are able to offer excellent career prospects across United Technologies Corporation and a highly competitive remuneration package.

We welcome applications from talented Managing Directors, General Managers, Operations Managers/ Directors, Branch Managers, Head of Operations, Heads of Install & Service Delivery and Commercial Directors from the Fire & Security Industry or Allied Technical Services.

Chubb is an Equal Opportunity Employer

Please note that due to the high volume of responses that we receive for opportunities across the UK, we are unfortunately no longer able to respond to each application directly or to provide further individual feedback. We will however contact you should we select you to attend an interview. Should you not receive a reply from us within 4 weeks, please assume that your application on this occasion has proved unsuccessful
Company
Company: CV Library Ltd

Further Information
Reference: 205155116/emj83842
Posted: 03 Jan 2017, 14:28
Visa Required: Applicants must be eligible to work in the specified location








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