Customer Service Advisor (Planning)

Customer Services Advisor (Planning)

Fixed term for 6 months

Part time, 18.5 hours per week

Scale 4, Salary £18,870 - £20,541 pro rata

Who we are… Rutland County Council is the smallest Unitary Authority in England, but just because we are a small team does not mean we cannot make a big difference, multum-in parvo is our motto! Rutland offers fantastic opportunities to make a real difference to the lives of residents in our local community – we really are one of the best places to live, learn, work, play and visit. This is your chance to become part of an amazing team, delivering great services throughout the county.

Who you are… You will be looking to come in and make a big difference! You will be comfortable working as part of a small team, with the ability to maintain a courteous and professional manner at all times. Ensuring all of our customers receive the best possible service with the right information provided the first time, every time, will be at the heart of everything you do.

What we need from you… Commitment to a high level of quality support for our customers, and to the training needed to understand the wide variety of services we provide. Having worked in a busy customer services environment before, you will be able to communicate clearly in response to queries received by phone, email and face to face. Good IT skills and the ability to adapt to a variety of packages will be beneficial

What we offer in return… Work that makes a difference to people’s lives within this beautiful county, in addition to structured salary reviews, local government pension scheme, discounted access to ‘Active Rutland’ keep fit activities and Flexi-Time to name just a few!

We act as ‘One Council’ in all we do, with each of us working together in the most effective way to meet the needs of our customers every day – if you share this ethos then we really want to hear from you…

What to do now… Please visit our website for a full Job Description. For an informal discussion about the role please contact Jay Khetani, Customer Services Manager on 01572 758326 or email: jkhetani@rutland.gov.uk.

The closing date for applications will be the 30th August 2018 and interviews will be taking place on a date to be confirmed – to apply: visit www.rutland.gov.uk to apply, alternatively you can contact one of the HR team for an application pack, email: recruitment@rutland.gov.uk or call 01527 722 577.

All recruitment correspondence, including interview details, will usually be sent out via email. If you require documentation/correspondence in an alternative format, please contact the HR team.

Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community.

Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.