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» Job Vacancy

Field Service & Application Support Engineer


Hours:
Salary: £35000 - £42000/annum company bonus scheme, car, pension
Category: Engineering,
Location: East Midlands, East Midlands, United Kingdom

Apr 27th
days old


views


applied




Description
Job Description
Service & Applications Support Engineer - Drives
Purpose of the Role
To provide technical support including field diagnostic services & system commissioning of Drive solutions. To optimise system performance, obtain customers acceptance and fore fill customer training requirements. Support internal departments typically the sales teams, sales offices’ and technical department.
Product Range
Including but not limited to the Variable Spedd Drive product range legacy to present from simple inverters and associated geared motors to complete servo systems; including in some cases 3rd party products such as, operator panels, safety devices and programmable motion solutions. Other product areas include contactless power, energy storage and regeneration and Emobility.

Job Context
Predominantly a field service role (base dependant on location), with a requirement to provide 24hr telephone support on a rota basis. Call out is currently on an adhoc basis but in future may be instigated on a standby rota basis also. The role requires flexibility in working hours to complete tasks and a requirement to do overtime and work antisocial hours when required. Willingness to travel on a regular basis, including overseas when necessary. Various cross functional activities are required from time to time at the managements’ discretion; therefore this description is not exhaustive.

Critical performance indicators
• Customer satisfaction
• First time fix
• Assisting sales team as requested to correctly specify customer requirements
• Obtain customer acceptance on system commissioning
• Report to the Service Manager according to agreed process and timescales

Activities / Role Description
Field Support
• Responding to customer technical support enquiries (telephone technical support) providing advice & information.
• Provide onsite diagnosis & rectify electrical/electronic faults
• Optimisation of system performance through setup and/or program as applicable
• Commissioning new systems, upgrades or replacements
• Resolving any issues arising during commissioning and obtain customers acceptance
• Provide training, operational or technical as required.
• Collaboration with colleagues on a national & international level.
• Completion of administrative paperwork for invoicing and accountability

Sales Support
• Assisting in defining & documenting project requirement ensuring electronics solution is capable & flexible in meeting the customer’s requirements.
• Ensure open & clear communication of the solution and deliverables
• Programming work as required to meet the solutions requirements
• Attend site/ application survey’s and meetings with sales person
• Assist in developing Sales Offers where necessary

Profile & Experience
• Technical knowledge & experience of ac motors, servo motors, encoders, resolvers, inverters and PLC/ motion control, operator panels, safety solutions and associated components.
• Ability to use software diagnostic tools and understanding of motion control systems
• Working knowledge of field bus networks & Ethernet solutions advantageous
• Self motivated with initiative, tenacity & determination to resolve technical problems
• Field service and system commissioning experience
• Knowledge & experience of safe working practices on all ranges of automated machinery, including hoists and lifting type applications.
• Ability to work alone and under pressure whilst managing customer presence/ expectation.
• Constructive customer facing communication.
• Understanding of best practices and the commercial pressure’s customers are under
• Training & presentation experience advantageous
• Collaborative attitude to colleagues

Educational Requirements
• Electrical / Electronic Diploma level education preferred or recognised apprenticeship
Company
Company: CV Library Ltd

Further Information
Reference: 207783819/emj91743
Posted: 27 Apr 2018, 11:47
Visa Required: Applicants must be eligible to work in the specified location








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