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» Job Vacancy

Food and Beverage Supervisor


Hours:
Salary: £19000/annum
Category: Hospitality/Hotel,
Location: Oakham, District of Rutland, United Kingdom

Mar 24th
days old


views


applied




Description
Food And Beverage Supervisor
Oakham
£19,000PA
The Business
Located in the heart of Rutland, the UK's smallest county, my client sits proudly overlooking wonderful Rutland Water.
A former hunting lodge, my client today offers a wide variety of hotel, lodge and apartment holiday accommodation, extensive ESPA spa and leisure club facilities, restaurant and bar, comprehensive conference services and wedding packages. Sailing, falconry, bird watching, fly fishing, golf, cycling, gardens and historic market towns such as Stamford, Oakham and Melton Mowbray are all close by.

Job Summary:
• Create effective rotas that make the best use of the human resources the company has. Incorporating split shifts were appropriate.
• Train all staff (or organise training where cost effective) to a high standard ensuring that they give impeccable service. Staff are to notice all customers immediately, as soon as they walk through the door, and be attentive to them until they leave.
• Train all staff in accordance with service and that they can work at both functions bar and in the restaurant thus maximising the use of labour.
• Monitor customer satisfaction through appropriate means i.e. comment cards, call backs etc.
• Be a real presence both when you are on service and even when you are not. All customers should know who you are and respect you as must all your staff.
• Prevent and detect any staff abuses either to cash or stock. All fraud must be prevented and eliminated no matter how small.
• Train all staff in serving wine and knowledge of wines.
• Train staff on not serving alcohol to anyone under the age of 18 years old. Only those between 16 and 18 can consume alcohol with a meal if it is bought by someone over 18 and if it is only beer, wine or cider, they may not drink any spirits.
• Liquor stock take on the last day of each month of all items confined within the bars and restaurant. This is to be done in accordance with the procedures specified i.e. two people must conduct a stock take together.
• Inform staff immediately of any new information provided in weekly head of departments / Senior Managers Meetings.
• Act as Duty Manager as and when required and deal with all customer, employee queries and complaints. Good working knowledge of the resort is required in order to perform this task effectively you need to make it your business to get to know all other parts of the business.
• Encourage your team to have good working relationships with the kitchen and bar/restaurant teams, arrange when necessary for team members to job swap.
• Monitor accurately any sickness and holidays. All absence from work by team members or by yourself needs to be recorded and passed to the accounts department at the end of every month along with wage calculations.
• To immediately address any issues of bullying, sexual harassment, inappropriate conduct and bad language. This is not to be tolerated under any circumstances. If this or anything similar occurs you must immediately report it to your next most senior manager.
• Ensure that the cellars are kept very clean, tidy and well stocked.
• Ensure gas for the pumps is always chained or locked up and that sufficient is available at the correct location for each function.
• Ensure that the pipes are cleaned regularly and kept in good condition.
• Ensure that every aspect of the bars conforms to all health, safety and hygiene laws.
• The cellar and safe keys should always be kept on you or given to another senior person in your absence. The keys should never be left unattended, this is considered as a serious offence.
• To guide your team to assessing when to close the bars, this is to be done at your discretion, but bar staff must remain present while groups of people are drinking up. All function guests are told that the bars will close at 1am.
• Ensure that your staff are sufficiently trained in how to deal with abusive customers.
• To immediately address any issues of bullying, sexual harassment, inappropriate conduct and bad language. This is not to be tolerated under any circumstances. If this or anything similar occurs you must immediately report it to your next most senior manager.

The Candidate:
The type of person this business requires is as follows:
• Hardworking
• Reliable
• Motivated
• High level of personal hygiene
• Flexible
• Good team player

To apply please contact:
Due to the high volume of applications we receive if you have not heard from us within 7 days then your application has been unsuccessful. We will keep your information on our database and will be in touch should other suitable opportunities become available.

Maloy & Flynn Recruitment is an equal opportunities employment consultancy for both temporary and permanent positions in Sales and Marketing, Engineering, Construction, Head Office Support, Administration, Apprenticeships, Customer Services and Call Centre.

Please refer to our website for more opportunities
Company
Company: CV Library Ltd

Further Information
Reference: 207396864/emj91463
Posted: 24 Mar 2018, 14:51
Visa Required: Applicants must be eligible to work in the specified location








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