Rutland County Council, ICT Apprenticeship

Fixed term 12 months, full time (37 hours per week), Apprentice, Salary 5,000

Rutland County Council is looking to recruit an ICT Apprentice to work within our technical ICT Team. This is a fantastic opportunity for someone who would like to start a career in IT. The role will work as part of the ICT team, to support the corporate network and day to day work within a service desk environment. In addition to this the post holder will be required to undertake a one-year training programme working towards a City and Guilds Level 2/3 Diploma in IT.

The key elements of this role are:

• To provide first line support to deal with queries from staff by telephone and in person, taking messages and logging details onto the IT Service Desk providing first-line fixes wherever possible.
• To provide 2nd line support to all users of the Network and Councils PCs including implementation, maintenance and repair of systems.
• To assist end users in making the best use of their skills, and to provide adhoc troubleshooting and training.
• To configure and install new equipment in accordance with the agreed standards of the section and requirements of the customer, to ensure the equipment and software is included within Operational support schedules and documentation.

We are looking for an enthusiastic individual who is customer focussed and has an interest in technology and IT. If you would like the opportunity to enter into the workplace, gain practical experience and an IT qualification we would welcome an application from you.

Please return completed applications to Rutland County Council Human Resources department.

Closing date: Noon 20th July 2012

For an application pack, please contact Rutland County Council, Catmose, Oakham, Rutland. LE15 6HP Tel: 01572 722577

Please be advised we do not accept CVs.

Email:  enquiries@rutland.gov.uk or visit the website at www.rutland.gov.uk

Rutland County Council is working towards being an Equal Opportunities employer and welcomes applications from all sections of the community.