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» Job Vacancy

IT Support Specialist - Digital Account Manager


Hours:
Salary: £17000 - £19000/annum Up to £4K OTE
Category: IT,
Location: East Midlands, East Midlands, United Kingdom

Jun 06th
days old


views


applied




Description
IT Support Specialist - Digital Account Manager – East Midlands

Title: IT Support Specialist - Digital Account Manager
Location: East Midlands
Start Date: ASAP
Salary: £17,000 - £19,000 + Up to £4K OTE

Summary
IT Support Specialist - Digital Account Manager is required to join a leading UK organisation with excellent growth plans on a permanent basis. The role offers a competitive salary and the opportunity to work with some of the latest technologies.

Key Responsibilities:
• Being an expert in Digital product sets throughout the business
• Working within the Fault desk resolving technical customer issues
• Training and development internally and through Webinars
• Providing high quality customer service through resolution of tickets in a timely manner
• Support sales team in their understanding of products
• Troubleshoot 1st Line IT issues and requests by telephone, email and remote access
• Creating & understanding reports in excel
• Knowledge of and accurate, timely input to a Companywide CRM system
Technical Experience
• Must have experience in and a high level of IT knowledge in Office 365 (Knowledge of Windows Server Operating Systems and Active Directory)
• Good literacy skills
• Confident, results driven and able to function independently or as part of a team
• Extensive skills and experience in Microsoft Word and Excel
• Must have a full, clean UK driving licence
• Demonstrating products to a wide range of abilities and skill sets
• Research and keep up to date with current technologies
• Basic understanding of old Exchange Servers (2003)

Role:
As an IT Support Specialist - Digital Account Manager you will be offering advice to internal members of staff, you will provide 1st and 2nd line support for to a customer base, identifying digital opportunities within our customer base and enhancing the ability and confidence in the digital products set across the business. You will build strong client relationships and work well individually or as part of a team. The position requires a quick learner who is keen to adapt to new technologies alongside their day to day role.

IT Support Specialist - Digital Account Manager – East Midlands
Company
Company: CV Library Ltd

Further Information
Reference: 208013059/emj91892
Posted: 06 Jun 2018, 11:18
Visa Required: Applicants must be eligible to work in the specified location








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