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» Job Vacancy

Service Supervisor/Technical Support Engineer - Industrial Refrigerati


Hours:
Salary: £35000/annum
Category: Engineering,
Location: East Midlands, East Midlands, United Kingdom

May 08th
days old


views


applied




Description
Reports to the Technical Operations Manager
- This role may be part recoverable
- Average span of control: The size of the team is 15 Service Engineers
- Maintain a Customer Focus behavior throughout all processes and ensure Customer expectations are exceeded
- Support TOM with delivery of the monthly forecasting to ensure we meet the Business Plan
- Lead, supervise and coordinate the activities of a front line delivery team (Engineers) in order to ensure quality service, pull through sales and flawless execution of contractual obligations.
- Assist in the recruitment, mentor & develop service technicians and nurture an environment where they can excel through training & motivation
- Analyse Job Reports to provide timely quotations to support the business

- Ensure that the business complies with Health, Safety & Quality regulations and policies and where possible exceed industry standards.

Key Accountabilities:

- Drive identification of sales leads, pull through and change orders through the front line delivery team.
- Ensure customer satisfaction through reviewing and interpreting customer requirements, contract terms and conditions.
- Assists with site coordination tasks in order to ensure high productivity and cost efficiency in execution. Determine appropriate staffing levels & resources, coordinating subcontractors, project administration, contract resolution, etc. - Responsible for execution in compliance with contractual obligations (accurate, on-time, billed, within budget & scope of contract) and applicable legal requirements.
- Representing Pennine Environmental Services at site coordination meetings
- Build a climate that energizes team members to ensure assigned contracts or projects are executed while meeting or exceeding defined performance targets, such as gross margin, pull through, productivity & profitability.
- Responsible for quotation completion and reviews and manage follow up of pull through orders. Tasked with goals for gross margin delivery and profitability. Review and Analyse information from daily jobsheets
- Support the capacity planning and work scheduling process
- Make purchasing decisions as needed to ensure work is executed in the most productive & cost efficient manner.
- Assist in Recruiting, hire and retain front line delivery teams to maintain proper staffing levels.
- Prepare and deliver clear performance expectations, performance reviews, coaching and development plans for all front line delivery team members.
- Provide technical support and coaching to team Technicians/Apprentices
- Ensure front line delivery teams are trained and updated on safety standards and safety equipment.
- Champion safety culture in work execution.
- In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.

Position Requirements:

- Drives accountability and results
- People Management experience in a service environment
- Excellent coordination skills
- Skilled in technical problem solving and developing quotations
- Good customer focus
- Relevant technical hands-on industry related experience
- Ethical
Company
Company: CV Library Ltd

Further Information
Reference: 207837351/emj91781
Posted: 08 May 2018, 10:35
Visa Required: Applicants must be eligible to work in the specified location








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